OUR MISSION
Extend compassionate, comprehensive healthcare in a Christian environment to individuals in need throughout the Mountain Empire regardless of race, creed, color, gender, religious affiliation, or ability to pay. We render this care to uninsured and underinsured individuals with the hope that individuals will be healthier, and communities will be strengthened.
STAFF
Drs. Paul and Tim have been involved in Crossroads from its infancy, and grew out of their perception that many people were unable to access basic primary medical care. The mission's success for reaching the underserved has far exceed their expectations. They will be forever thankful and in awe of the support that the mission has received from the local community over the years.
CLINICAL CARE
Tim Schwob, MD
Staff Physician
A St Charles, Illinois native, Tim is a board-certified family physician. He received his medical degree from Ross University in 1983, and completed his residency training in family medicine at ETSU’s Bristol Family Medicine Residency Program in 1986. He worked emergency medicine for 10 years at Bristol Memorial Hospital and then BRMC, private practice for about 3 years, Quick Care Urgent care in Colonial Heights for 3 years, then 6 years with Internal Medicine Associates in Bristol, while starting CMM with Paul. Subsequently, he worked with Mountain States Health Alliance as the Lead Physician at the Kingsport Urgent Care, and ultimately became the Medical Director of MSHA’s Urgent Cares. After the merger to Ballad Health he continued as Medical Director of their urgent care clinics and also the Telemedicine program, and was a provider in both services. He retired from the medical directorship in August ’22. He continues to serve as the overseeing physician for the Greeneville UC clinic in Greeneville, TN for Ballad Health and continues to oversee and learn from our fabulous group of NP’s at CMM and sees patients a couple times a month at Crossroads.
He and his wife, Tammy, have been married since 1987. She works for a local medical supply company in Johnson City, TN called Cole Medical Supply, and is involved with Crossroads helping us with overnight sleep studies, CPAP issues and Oxygen therapy along with her boss and business owner, Charlie Cole, when needed. Tim and Tammy’s daughter Alex, was married in March of 2019 and lives in Austin, Texas with her husband Ryan and now 2 little girls, Anna and Clara.
Paul Derden, MD
Staff Physician
Paul received his MD from the University of Texas Health Science Center in San Antonio in 1982. He and his wife, Jaymie, then came to Bristol for his residency in family medicine. He would serve as chief resident and also received the Chairman’s Leadership Award. They would ultimately decide to to make this area their home.
Over the years Paul has worked in various roles: academia, emergency medicine, family medicine, urgent care, and occupational health. He was instrumental in founding Crossroads in 2001. Though he is mostly retired now, he continues working with the mission.
His wife, Jaymie, is a former critical care nurse and former Christian educator. She is frequently on duty now as a grandmother, and also has a successful Etsy shop.
They have two children and five grandchildren of whom they are most proud.
Katie Johnson
Family Nurse Practitioner
Katie was born in Wise VA, but grew up primarily in Kingsport, TN. She is certified as a Family Nurse Practitioner by the ANCC. She obtained her Masters Degree from ETSU, she has worked with Crossroads Medical Mission since.
She married her husband, Dale, in 2003. They have four children – Lily, Sam, Ella, and Oliver.
Jessica Watkins
Family Nurse Practitioner
A native of Elizabethton, Tennessee, Jessica is certified as a Family Nurse Practitioner (FNP) through the American Academy of Nurse Practitioners. A graduate of E.T.S.U.’s FNP program, Jessica worked in the ICU at Sycamore Shoals Hospital and has been with Crossroads Medical Mission since June 2014.
Jessica is an active member of Highlands Fellowship Church and volunteered with Crossroads Medical Mission at Highlands Fellowship before joining our staff.
Nathan
Doctor of Nursing Practice
Brooke Jenkins
Behavioral Health Clinic Manager and Certified Peer Recovery Specialist
Brooke grew up in Southwest Virginia but has called Bristol home for the last 25 years. Brooke has worked in the human services field for the last 20 years as a public health worker serving as a liaison and advocate between health & social services to facilitate access to community resources and improve the quality of service delivery. Brooke is a mother to 2 spunky teens and when not at Crossroads, spends most of her time as their unpaid Uber so that they can live their best lives. Brooke is passionate about recovery, music, her pups Willie and Otis, and her faith.
James (Jimmy) Devine
Community Health Navigator
Population Health- Appalachian Highlands Care Network
Hi! My name is James (Jimmy) Devine, and I’m originally from Flint, Michigan. However, I’ve called the Appalachian Highlands home for most of my life. I’ve been involved in healthcare for five years, starting as a transporter at Holston Valley Medical Center. Later, I transitioned into a role as a Department Secretary in the Intensive Care Unit, where I assisted nurses and staff in navigating their demanding workdays.
In July 2024, I made the exciting shift to Population Health, with a focus on helping underserved patients in our region. I am thrilled to be stationed here at Crossroads Medical Mission and look forward to meeting you!
Niki Robertson
Certified Peer Recovery Specialist
Niki is a deeply rooted Bristolian who realized her enthusiasm to support people through life's significant transitions early in her professional journey, working with first time homebuyers as a realtor in Charlotte, NC. She has found her true passion in working with those facing mental health and substance use challenges, guiding them toward healing through community support. Being a mom to Ella and Grady is her most rewarding role and as she approaches the empty nest with her husband, Bradley, she spends her free time developing a CR ministry at her church, writing, and loving on her fur babies, Moose and Fletcher.
HOPE AT THE CROSSROADS & COMMUNITY RESOURCES
ADMINISTRATIVE STAFF
Erin Faust
Executive Director
Erin grew up in Mendota, Virginia, and has been a dedicated member of the Crossroads team since 2010. Before joining Crossroads, she built a career in commercial and industrial HVAC, working in both sales and management. She stepped away from the industry to focus on raising her children—an important and fulfilling chapter of her life—before returning to the workforce with a renewed perspective.
Over nearly 15 years at Crossroads, Erin has been instrumental in its growth and success. Starting as an administrative assistant, she quickly became a vital part of the team, eventually stepping into the role of Secret Agent—a fitting title for her ability to accept any mission to support every aspect of the clinic and its operations. Now, Erin has taken on the role of Executive Director. With her deep commitment, experience, and passion for the mission, she is excited to lead Crossroads into its next chapter.
Erin is married to her high school sweetheart, Matt, and is the proud mom of two adult children, Nate and Reagan. At home, she enjoys the company of her two Shepherd dogs, Sid and Dean, and a lovable lop-eared bunny named Rufus.
In her free time, Erin enjoys reading, sewing, cooking, and gardening. She is grateful for the opportunity to be part of a team that allows her to serve others and contribute to meaningful work every day.
Cindy Rockett
Spectacular Senior
Amy Brown
Development and Community Engagement Coordinator
Amy was born in Jasper, TN near Chattanooga. Being a preacher's kid, she moved often. She has called Johnson City, TN home for over 20 years.
Amy received her bachelor's and master's degrees from East Tennessee State University in the counseling field. She married Michael in 2015 and gained a step daughter, Suzi.
Amy spends time away from the office with family, friends and her lovable dog, Peanut. She enjoys baking, basketball and church activities.
Haley Sinnes
Administrative Assistant
Haley is an adventurer who loves to help others and thrives when she can work to improve other lives around her. She has taken on many leadership roles and will never back down from a challenge. Her biggest achievement and leadership role is being a mother to two beautiful children, Joseph and Olivia. She has lived in Bristol TN her whole life and now is blessed to be raising her family here with her husband, Matt. Haley has a bachelor’s degree in Allied Health Leadership from East Tennessee State University and an associate’s degree in Applied Science from Northeast State Community College. Between chasing her two children, Haley spends as much time outside as possible, working in her garden, planting flowers and enjoying the outdoors.
Haley is extremely grateful to be a part of the team at Crossroads, helping to serve the community and the people who deserve the care they need!
Gina Fox
Clinical Assistant
Hey! I'm Gina. I’m a mom of four. I’ve been married to my husband for twenty-two years and spent that time as a full-time, stay-at-home chaos coordinator. After twenty-two years of managing all things home and family, I’ve recently ventured back out into the working world—wish me luck! I love people, talking to animals, rescuing bugs, and pretending my plants are thriving because of my magical touch. Our home is basically a zoo—I’ve got several cats, dogs, a rabbit, a bird, and even fish. If I’m not cooking something tasty or covered in dirt and fur, it’s probably not a normal day. I have volunteered off and on at Crossroads for a few years and became a permanent fixture just a few months ago finding myself a new purpose in life with all of my kids beginning to creep out into the real world. I am excited to be a part of such an amazing God centered crew of people and look forward to continuing to serve.
Former Executive Director | Current Spectacular Senior at Crossroads Medical Mission.
Still showing up, just with more panache and fewer meetings.
After serving joyfully (and energetically!) as Executive Director of Crossroads Medical Mission for over two decades, I have officially passed the baton—and kept the backstage pass. I now serve in a flexible, behind-the-scenes role that includes supporting the new executive director, tackling whatever needs doing, and occasionally reminding people where we keep the good pens.
My title, Spectacular Senior, is both a nod to my experience and my enthusiasm. Whether it’s grant writing, wisdom-sharing, or snack procurement, I’m here to help our team continue delivering compassionate, high-quality care to those who need it most.
Retirement is a word people use. I prefer: “Strategic redeployment!”
